AN Irish concierge who works at the five star Lough Eske Castle hotel in Dongeal has been welcomed into an elite organisation which is only open to the best in the business.
Shea Kildea received his Les Clefs d’Or – translated as The Golden Keys – this month.
His badge of honour confirms his membership of the professional association of hotel concierges – which has approximately 4000 members working in over 80 countries and 530 destinations.
Mr Kildea is the only concierge in Donegal to be awarded with the badge.
“Easily identified by the golden crossed keys on their lapels, Les Clefs d’Or members are an elite group, globally connected, committed to professional development, and driven to set new standards for guest service perfection,” a Les Clefs d’Or spokesperson said.
Mr Kildea, who worked in several 5-star properties throughout Ireland and the UK before joining Lough Eske Castle seven years ago, has been honoured for “delivering exceptional service and experiences to each guest who visits the hotel”.
The organisation flags, that “guests often remember him long after their stay and look forward to being welcomed by Shea upon their return”.
Speaking about his achievement, Mr Kildea said: “It is a privilege to work each day with the guests of Lough Eske Castle.
“I am lucky to be able to make Donegal an unforgettable experience for people from all over the world.”
He added: “To become a member of this esteemed association is an honour and I will strive to further develop my skills and knowledge in my role.”
General Manager of Lough Eske Castle, Dónal Cox said: “It is a great honour for all of us to have a member or our team be part of the prestigious Les Clefs d’Or, the only member in county Donegal.
“Shea’s genuine desire and commitment to make each experience memorable, and his heart felt connection with our guests, adds to the 5-star experience at Lough Eske Castle,” he added.
“We’re incredibly proud of Shea’s achievement.”